866-291-8388 – Survey report

They keep saying they are calling "on behalf" of my insurance company but they are actually a third party survey analytics company called SPH Analytics. I asked multiple times if they were with MHS and they kept saying "yes, we are calling on behalf of MHS". I said: "Do YOU work for MHS?" And this lady had the gall to say "yes" again. I looked the number up on Google and straight up called her out on the company she was with. Only then did she admit it. No way am I giving some rando survey company any information about my child or their health needs, I don't care who it's for. If MHS wants info from me then THEY can get it from me during any of our regular contacts. I'm not giving out information on a random cold call to some place that won't stop calling. HIPAA privacy exists for a reason, and if this was really just some simple survey on how MHS is doing then they wouldn't keep calling every week and asking about a CHILD instead of just asking a generic question about concerns. Shady and unnecessary, and I'm not about to hand over my kid's info so that SPH can sell their data for the rest of their life.